Shipping & Returns


If you ordered before 23:00 p.m. on working days your order will be sent the same day via DHL or Post NL.

Once we ship your order, you will receive an email with shipping confirmation and a Track & Trace code. Are you unable to track your order? Call us at +3120-2600129 or simply send us an email at

Returns & Exchanges

Made a mistake with your purchase? Or is it damaged? That’s inconvenient. And we’d like to solve this for you. We are happy to explain what that exactly means:

  • 14 days cooling off period on all our products.
  • For exchanges: we send you the required product the same day.
  • For returns: money back within fourteen days.
  • If damaged: we send you a good product the same day.

You have the right to cancel your order up to 14 days after receipt without giving any reason. The total amount will be refunded, shipping costs included. Only the cost of sending the package back from your home to STOX Energy will be at your own expense. If you would like to make use of your right of withdrawal, the product needs to be returned to STOX Energy in the original condition, including all packaging. To exercise this right, please make us of our return form.

Our details

STOX Energy
Herengracht 142-sous
1015 BW Amsterdam

The Netherlands
Tel.: +3120-2600129

Shipping costs

  • Belgium € 2,95
  • Germany € 2,95
  • Denmark € 4,95
  • Estonia € 9,95
  • Finland € 7,95
  • France € 4,95
  • United Kingdom € 4,95
  • Hungary € 5,95
  • Ireland € 6,95
  • Italy € 6,95
  • Latvia € 9,95
  • Lithuania € 9,95
  • Luxembourg € 5,95
  • Netherlands € 2,95
  • Austria € 4,95
  • Poland € 5,95
  • Portugal € 7,95
  • Romania € 8,95
  • Slovenia € 5,95
  • Slovakia € 5,95
  • Spain € 6,95
  • Czech Republic € 5,95
  • Sweden € 7,95
  • Rest of the World € 24,95
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